Privacy Policy

1. Introduction

TenantCore ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use the TenantCore platform and services.

TenantCore provides professionally managed Microsoft environments delivered through the TenantCore platform. This policy describes how information related to your account and environments is handled.

2. Information We Collect

We collect information that you provide directly to us when creating an account, purchasing a subscription, or contacting support. This may include:

• Name and contact details (such as email address)
• Account login information
• Environment configuration information
• Support communications
• Billing contact information

We may also collect limited technical information such as IP addresses, login timestamps, and platform activity to maintain security and service stability.

3. Payment Processing

TenantCore uses third-party payment processors to handle subscriptions and payments. Payments are processed securely through Freemius.

TenantCore does not store or process credit card numbers or full payment details. All payment information is handled directly by Freemius and its secure payment providers.

Your use of payment services is subject to the privacy policies and terms of those providers.

4. How We Use Your Information

We use the information we collect to:

• Provide and maintain the TenantCore platform
• Provision and manage Microsoft environments
• Provide ongoing monitoring and support
• Process subscriptions and billing events
• Communicate important service updates
• Maintain platform security and compliance
• Improve service reliability

5. Third-Party Services

TenantCore services rely on third-party providers including Microsoft and authorized cloud distributors.

Customer environments operate within Microsoft services and may be subject to Microsoft’s privacy policies and data practices.

TenantCore may also use trusted service providers for payment processing, infrastructure hosting, analytics, and support delivery.

6. Data Security

We implement reasonable administrative and technical safeguards to protect your information from unauthorized access, disclosure, or misuse.

While we take security seriously, no internet-based system can be guaranteed to be completely secure.

7. Data Sharing

TenantCore does not sell your personal information.

Information may be shared only when necessary to deliver services, including with:

• Microsoft and cloud service providers
• Payment processors such as Freemius
• Service providers supporting the TenantCore platform
• Legal authorities where required by law

8. Changes to This Policy

TenantCore may update this Privacy Policy from time to time. Continued use of the service constitutes acceptance of any updates.

9. Contact

If you have questions about this Privacy Policy, please contact:
support@tenantcore.io